Privacy Policy

Hovelo (“Hovelo,” “we,” “us”) operates the website and mobile apps at hoveloapp.com (the “Service”). This Privacy Policy explains what information we collect, how we use it, and the choices you have.

Hovelo helps real estate agents and buying groups remember, compare, and understand how they felt about homes during a search. Agents are our paying customers; buyers are invited by their agent and do not pay for the Service.

Who this policy covers

• Agents who create an account and manage client searches.
• Buyers who are invited into a search and use Hovelo to view homes, capture reflections, and compare memories.
• Visitors who browse public pages such as sign-in or this policy without an account.

Information we collect

Account information

When you create an account, we collect your name, email address, and a password (stored in hashed form). Agents may also set a time zone and subscription-related status on their account.

Content you add to the Service

We store the information you and others in your search enter, including:

• Homes in a search (address, listing details you provide, optional listing or photo URLs, interest status).
• Showing schedules you or your agent add.
• Reflections — what buyers felt, loved, worried about, or wondered after a showing.
• Agent notes and conversation-prep signals derived from that shared memory.
• Invitation and client-relationship information between agents and buyers.

During home tours, you may take or choose photos in Hovelo to remember rooms you visited. Those tour photos are stored on our servers and shared with your agent and co-buyers in the same client relationship, grouped by area on each home. Listing cover images, when shown, may still come from URLs you or your agent paste; we store those cover URLs as text separately from tour photos.

Device and push notification data

If you use the Hovelo mobile app, we may collect a device install identifier, platform and app version, locale, time zone, notification permission status, and a push notification token (FCM) so we can deliver product notifications you opt into through your device settings. You can deny notification permission; the app still works without push.

Payment information (agents only)

Agent subscriptions are processed by Stripe on the web. We receive subscription status and customer identifiers from Stripe; we do not store full payment card numbers on our servers. Stripe’s privacy policy applies to payment data you enter in Checkout or the Customer Portal.

Optional AI processing

When configured, Hovelo may send limited text to OpenAI to help interpret reflection language for agent conversation prep, or to look up public listing details from a pasted URL or address. Paste content used for lookup is not stored as a separate log beyond what you save in the home record. If AI is unavailable, the Service uses non-AI fallbacks.

Technical and security data

Our hosting provider and standard web logs may record IP address, browser or app type, request timestamps, and similar technical data needed to operate, secure, and debug the Service.

How we use information

• Provide shared memory for a home search — homes, reflections, comparison, and agent conversation prep.
• Authenticate users and keep accounts secure.
• Send product notifications (for example, post-showing reflection reminders or agent alerts) when enabled.
• Process agent subscriptions and trials through Stripe.
• Improve reliability, prevent abuse, and comply with law.

We do not sell your personal information. We do not use your data for third-party advertising.

How information is shared

Within a buying group, buyers and their agent can see shared search content according to product rules — for example, agents see buyer reflections for conversation prep, and buyers compare their own and co-buyers’ latest memories. We do not make searches public.

We use service providers that process data on our behalf, including:

• Render — application hosting and database.
• Firebase Cloud Messaging (Google) — push delivery to mobile devices.
• Stripe — agent billing on the web.
• OpenAI — optional text interpretation and public listing lookup when enabled.

We may disclose information if required by law or to protect the rights, safety, and security of Hovelo, our users, or others.

What we do not collect

• Precise or approximate location from your device.
• Contacts or files from your phone unrelated to tour photos you save in Hovelo.
• Health information, messages, or browsing history outside the Service.

Retention

We keep account and search data while your account or client relationship is active and as needed to provide the Service, resolve disputes, and meet legal obligations. You may request deletion as described below.

Security

We use HTTPS in transit and industry-standard practices on our hosting environment. No method of transmission or storage is completely secure; we work to protect your information and review our practices over time.

Your choices and rights

• Update account details (such as name, email, or time zone) in the Service where available.
• Control push notifications in your device settings.
• Request access, correction, or deletion of your personal information by emailing support@hoveloapp.com. We will verify your request and respond within a reasonable time.

Self-serve account deletion is not yet available in the app; contact us and we will process eligible requests manually.

Children

Hovelo is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will take appropriate steps.

International users

Hovelo is operated from the United States. If you use the Service from another country, your information may be processed in the United States and other locations where our service providers operate.

Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the effective date above. Continued use of the Service after changes means you accept the updated policy.

Contact us

Email support@hoveloapp.com with privacy questions or requests.